Something happened, and now your machine needs to go in for repair. It happens to the best of us. Here's the process:
We need to walk through all the troubleshooting we can. This needs to happen because we might be able to fix it, and there is a (short) list of things we need to try before we send it to Apple, because they'll confirm these steps were done (and didn't work) before the machine can be sent in for repair. So either way it needs to happen. We will also ask you if have a current backup of your data, and help you walk through that if necessary. This is also the point where we will talk about a loaner if you need one, and make arrangements for you to use an alternate machine while yours is "in the shop" which usually takes about a week from beginning to end. This includes the backup from a couple of sentences ago, which will be used to migrate your data to the loaner machine.
We will also need the serial number of the computer, which can be found in the > About This Mac... menu option. You can copy and paste the serial number from there into an email to Technolutionary. We will also need a reliable phone number from you, and a shipping address. This will be the "UPS/FedEx is going to knock on your door" address, which might be different from your mailing address. If you have more questions about what to expect, Apple has a page of basic steps and tips available for making it as smooth as possible.
Since you likely need a computer while yours is "in the shop," Technolutionary will help you make arrangements for a loaner machine, including shipping (if needed) or a contactless drop off. Again, part of this process is making sure you have a full backup of your Mac, so if you aren't using Time Machine to regularly back up your data please let us know. We'll want to make a backup (if possible) of your current machine so we have all that data preserved before it gets sent to Apple. Then we can migrate that backup to your loaner so you have everything you need.
Technolutionary will get in touch with Apple about the repair. Apple will ship you a box, usually in a couple of days. This box contains a generic flyer about your repair, a pouch/packing material for your laptop, and a couple pieces of tape on a card. Before the box arrives, double check you don't have any drives or other attachments in any of the ports on the machine. When the box arrives, put just your laptop (no chargers or anything else) in the pouch and pack it according to the instructions on the inside of the box. Seal it up with the tape, and peel off the shipping label (the return label will be underneath). If possible, snap a photo of the return label and send it to Technolutionary so we have the tracking number for your laptop. You can ask your delivery person if they will wait a moment for you to put the laptop in the box and take it with them, some will! Otherwise you'll need to set up a pickup/dropoff. It's usually FedEx, and there are a lot of places that will allow you to drop-off a FedEx package that is all ready to go.
Go! (for repair)
Apple receives your computer and will perform whatever repair is needed. When it's finished, Apple will return the laptop to you at the same address. When it's shipped back to you, the tracking information will be sent to Technolutionary and we'll send it along to you so you know when to expect delivery (it will also be signature required).
Please reach out to Technolutionary when the repaired Mac arrives so we can coordinate the data transfer to the original computer and (if you have one) get the loaner machine returned to loaner status.