If you have received a new iOS or Android phone or tablet and installed Okta Verify (or restored it from backup of your previous device), you might not be receiving the push notifications, or the codes provided by the application may not be accepted. When you set up Okta Verify, the account is tied to the application and device. Replacement devices require a re-enrollment in order for the push notifications and codes to work.
Note: If you need to reset Okta in any way, contact your IT team or Okta Administrator to have them reset your multifactor to start the process.
- If you are able to log into Okta using a different factor:
- Click your Name on the dashboard
- Select Settings
- Scroll to Extra Verification
- Select Remove
- Set up your new device with the steps below:
When you log in to Okta in a web browser on a computer, you should see this:
Click on Setup, and you should get the screen below:
Once you see that screen, add your account to the mobile app:
- On iOS devices:
- Tap Add Account.
- When prompted, allow notifications and access to your camera.
- Point your camera at the QR code displayed in your browser.
- On Android devices:
- Tap the plus sign (+)
- Point your camera at the QR code displayed in your browser.
When you point the phone camera at the QR code, it reads the QR code and your device is enrolled in Okta Verify. Your computer's web browser should go back to Set up multifactor authentication. Click Finish and you should be all set.
Note: If Okta Verify was restored to your device from a backup but isn't working, you may need to remove accounts from the Okta Verify application. Here are the steps:
- On iOS devices:
- Open the Okta Verify application on your device
- Select Edit
- Select the Red icon next to the account
- Tap Delete
- On Android Devices
- Open the Okta Verify application on your device
- Tap the three dots to the right of the account(s) and tap Delete